Conditions of Use

Terms and Conditions of Use 


Payments are taken though PayPal or Worldpay, you don't need to have a PayPal account, just a credit card. If you want to pay by cheque, please email us to arrange an order.

Items are packaged using either paper or recycled packaging  (jiffy bags, boxes and bubble wrap are recycled) or biodegradable (& reusable!) mail bags. 

Your items will come with promotional stickers and a flyer. If you are happy with your purchase please tell your friends and pass on the stickers / flyer!

Ordering process 

When we get your order  you will receive 2 confirmation emails- one from PayPal/Worldpay, and one from Zencart. 

We are situated rurally so we please bear with us when waiting for an item to be posted. (Our usual posting days are usually Tuesday and Friday, but these can vary during school holiday times!)

If we do not have the item you want in stock we will contact you to offer an alternative or a refund. 

 If there is likely to be any delay we will let you know as soon as possible. If there is a delay and you would rather have a refund than wait that is fine. 

If you are having difficulty ordering, or have ordered in error please email 


The price of the goods shall be that stipulated on the website. The price is inclusive of VAT where applicable. The total purchase price, including delivery charges, if any, will be displayed in the buyer's shopping cart prior to confirming the order. Payment of the price and delivery charges must be made in full before dispatch of the goods. 

Postage & Packaging 

For UK Orders 

£2.95 for orders up to £9.99 

£3.99 for orders up to £45.99 

£5.75 for orders up to £65.99 

£6.99 for orders up to £99.99 

FREE for orders over £100.00 

For Overseas Orders with in the EU  

£3.50 for orders up to £9.99 

£5.45 for orders up to £45.99 

£6.45 for orders up to £65.99 

£10.95 for orders up to £99.99 

£20.00 for orders over £100.00 

FREE for orders over £200.00 

For Overseas Orders outside of the EU  (please note we do not ship to the USA or Canada but some Moon Times products are available to buy worldwide through our Etsy Shop

£7.75 for orders up to £9.99 

£10.65 for orders up to £45.99 

£13.55 for orders up to £65.99 

£19.25  for orders up to £99.99 

£25.00 for orders over £100.00 

FREE for orders over £200.00 

As we are situated rurally orders will be processed within 7 working days (except during a holiday period of which you will be notified) Please allow 10 working days for delivery of most items to the UK and 30 days for delivery anywhere else.

Returns and cancellation rights

If you are unhappy with your purchase or you change your mind you can return it within 14 days for a full refund or exchange provided it has not been used.

Please email us first in case we can rectify or answer any queries that you may have.

However, for hygiene reasons we cannot exchange/refund Sponges, Mooncups or Diva Cups, or used pads/panty liners.

Custom orders cannot be refunded or cancelled. 

Please send returns back second class to Moon Times The Cuckoo House, 3 Dolwilym, Hebron, Whitland, Carmarthenshire, SA34 0YR

Please note; where you are returning goods because of an error on our part or because it is defective, we will refund you the price of postage and packaging. Otherwise, the price of postage and packaging will not be refunded.

Legal stuff you need to know The UK law is the applicable law. When buying goods and services on the Internet, the consumer is entering a legally binding contract. Your details are held on my computer for accountancy purposes only. This data is protected and will not be sold or give to any outside parties.

Copyright You are free: to Share -- to copy, distribute, display, and perform the work to Remix -- to make derivative works Under the following conditions: Attribution. You must attribute the work in the manner specified by the author or licensor. Non-commercial. You may not use this work for commercial purposes. Share Alike. If you alter, transform, or build upon this work, you may distribute the resulting work only under a license identical to this one. 

At Moon Times we are committed to protecting and preserving the privacy of our visitors when visiting our site or communicating electronically with us. This Privacy Policy contains an explanation of what happens to personal data that you choose to provide to us, or that we collect from you whilst you visit this site. Our Privacy Policy should be read in conjunction with our terms of website use. We do occasionally update this Policy so please do return and review this Policy from time to time. 
Information We Collect In running and operating this website we may collect and process certain data and information relating to you and your use of this site. This data and information is detailed below: 
• i. Details of visits to our website and the pages and resources that are accessed, including, but not limited to, traffic data, location data and other communication data that may assist us in understanding how visitors use this website. 
• ii. Information that visitors provide to us as a result of filling in forms on our website, such as when a visitor registers for information or makes a purchase.   
• iii. Information provided to us when our visitors communicate with us electronically for any reason. 
Use of Cookies  due to the new cookie law (2012) we had a Cookie Audit taken and the reports are as follows:
Cookie Audit: Prepared By: Ihelm Enterprises Ltd 31st May 2012
This cookie audit has been prepared by examining the interaction between the web- site and the visitor. Cookies that were detected in use are listed below: These are broken down by the following categories. The only category that does not require consent are those listed in the essential section. 
If the same cookie is used for essential and nonessential purposes consent is required - it is recommended that cookies are split to allow essential ones to be used without explicit consent.
Essential: Required for the site to function for the visitor.
Functional: Not required for the user to use the website, however may improve the experience.
Performance: Usually used to track a visitor - for analytical purposes, for the use of the site owner, not directly useful to the visitor.
Marketing: Used for marketing tracking and research purposes. Not useful to the visitor at all.
Essential: Cookie Names: ZENID SESSION -
Cookie Type: expires after browser is closed
Cookie Purpose: Used for tracking the con- tents of the visitors basket. The site cannot function as a shop without this cookie. The cookie holds no personal in- formation.
Functional : Cookie Names:None 
Cookie Type:N/A
Cookie Purpose: This site has no functional cookies.
Marketing : cookie names:None 
cookie type:N/A
This site has no marketing cookies.
Performance : Cookie Names: statcounter-is unique
Cookie Type:Statcounter Ana- lytics
Cookie Purpose: Used to monitor visitors and determine the functionality and use of the website.
Use of Your Information The information we collect is used for our own use in developing our website. In addition, we may use the information for the following purposes: 
• i. To provide you with information relating to our website, products or our services that you request from us. 
 • ii. To provide you with information on other products that we feel may be of interest to you. 
• iii. To meet our contractual obligations to you. 
• iv. To notify you about any changes to our website, including improvements, and service or product changes that may affect our website. If you are an existing customer, we may contact you with information about goods and services similar to those that you have expressed an interest in previously via our website. 
Storing Your Personal Data Information that we collect may on occasion be transferred and stored outside of the European Union for the purpose of supplying our goods or services to you. By submitting your personal data, you agree to this transfer, storing or processing. We will always take all reasonable precautions to make sure that your data remains secure and is handled in accordance with this Privacy Policy. Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety. The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. 
Disclosing Your Information Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries (if any). We may also disclose your personal information to third parties: 
• i. Where we sell any or all of our business and/or our assets to a third party. 
• ii. Where we are legally required to disclose your information. 
• iii. To assist fraud reduction and minimise credit risks. 
Third Party Links You might find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them. 
Access to Information The Data Protection Act 1998 gives all individuals the right to access personal information that is held about them. You can request a copy of any information that we hold about you. Please note that any request for this information may be subject to payment of £10 which covers our administrative costs. Please contact us if you wish to make such a request. 
Contacting Us If you have any questions or queries relating to this Privacy Policy then please please email



Your IP Address is:
Copyright © 2018 Moontimes. Powered by Zen Cart